Hi, We noticed that some calls not being pulled into Crystal Insights reporting when viewing the Communication tabs.

There have been multiple calls that came in but are not appearing on the Crystal Insights dashboard, even though they are showing up correctly in our CallRail account. One example is .

I’ll attach a screenshot from CallRail showing the call, along with a screenshot of the Crystal Insights dashboard for reference.

Could you please look into why these calls are not syncing or appearing in Crystal Insights reporting?

Thank you!