Crystal Insights
Create
Roadmap
Bugs
8
Powered by Canny

Bugs

Anonymous

Bugs? Not good! Let us know so we can
squash
'em.
posts
Confirm that “Last Seen” and “First Seen” are working properly.
Confirm that “Last Seen” and “First Seen” are working properly.
3
·
planned
"Trending Competitors" Not Working
Ensure that “Trending Competitors” is working properly. No data showed when we tested.
2
·
in progress
"Call Answered By" Not Working Properly
"Call Answered By" no longer works.
2
·
in progress
Call is showing as "Not Answered" even though client says they were.
The client was reviewing metrics in CI and noticed that there were several calls that said "Not answered" when he knew they were. Below is an example.
2
·
in progress
Multiple Clients from CallRail showing up as one client
A client sent in that he has multiple clients hosted in their CallRail account, but Crystal Insights seems to be combining all the clients into one. This seems to be a bug.
2
·
in progress
Agency Bug Report and Agency Feature Request Require Refresh to Display
To see the page, I had to refresh. For example, when I first logged in, I clicked the agency feature request page, and it was blank. Upon refresh, everything loaded properly.
2
·
in progress
Resolve Phone/Email Not Displaying in Communications Page
Under Communications > Select Communication > View Full Communication > Customer Information, the phone number and email often don't display. Ensure the information at the bottom of this page is accurate.
2
·
in progress
Resending Invite to Previously Invited Users Fails
When attempting to resend an existing invite to a client, the client receives the email but cannot access the platform due to the request showing as expired.
2
·
in progress
Powered by Canny