Feature Requests

Switch “Tenant” to “Client” in communication details

Offer the ability for all clients to be able to see how their metrics compare to other accounts under the same agency. For example, display if a customer's call answering rate is higher or lower than the agency average.

Add an "I" icon to the top-right of all primary dashboard items that provide insights into what makes up the value, for example, how do we determine the sales value? Is it tied into a CRM?

Call Answer Rate is a huge value that customers look at. They shouldn't be dinged for calls that came through and hung up before a representative could speak with them. Remove Hang-Ups from the call answer rate value. If the IVR system "talked" with them, include that in the Call Answer Rate.

Implement the ability to review YoY, MoM, Custom vs Custom, data within the data filter and dashboard. For example, has the client's Call Answer Rate increased or decreased in the last 30 days compared to the same time period previously?